Refund policy

Updated 27 October 2026. This policy covers orders you place and pay for on klikdecor.com. It is part of your order, so please read it before you pay.

At a glance

  • Made to order: cancel within 12 hours of ordering for a full refund. After that, your piece is being made, so the order cannot be cancelled.
  • Ready to ship: change or cancel within 12 hours of ordering. If you cancel, you get a full refund.
  • No returns after delivery: we treat furniture as used once it has been delivered and installed, so it cannot be returned.
  • Faulty, damaged or not what you ordered: tell us within 7 days of delivery, and we put it right with a repair or a replacement, not a refund.
  • Warranty: 2 years on workmanship, fabric excluded. How the warranty works

Made-to-order furniture

We make it for you in the size, fabric and colour you choose, and deliver it within 15 business days of your order. Production starts 12 hours after you place your order.

  • Within 12 hours of ordering: change your order, or cancel it for a full refund.
  • After 12 hours: your piece is being made, so the order cannot be cancelled (Saudi E-Commerce Law, Article 13). Changes depend on what is still possible, and any extra cost or time needs your OK first. Track your order shows the stage your order is at.
  • If a fabric or material runs out: we offer alternatives and never swap anything without your OK. If none suits you, you can wait for a new date or cancel the affected piece for a full refund of what you paid for it.

Ready-to-ship furniture

  • Within 12 hours of ordering: change your order, or cancel it for a full refund.
  • After 12 hours: the order cannot be cancelled. If it has not left for delivery, message us and we tell you what we can still change.

No returns after delivery

Once furniture has been delivered and installed, we treat it as used, so it cannot be returned, whether it was made to order or ready to ship. If a piece is faulty, damaged or not what you ordered, the next section explains what we do.

Faulty, damaged or not what you ordered

If a piece arrives faulty or damaged, or differs from your order in size, fabric, colour or finish, message us within 7 days of delivery with your order number and clear photos. We put it right with a repair or a replacement, not a refund. Once we have confirmed the fault from your photos, you send the piece to us and we deliver it back to you repaired, or deliver a replacement. You pay to send the piece to us; we pay to deliver it back. This applies to made-to-order pieces too. After 7 days, workmanship faults are covered by our 2-year warranty. Damage caused by misuse after delivery is not covered.

Late delivery

If we expect a delay, we tell you and agree a new date. If delivery is more than 15 days late against the date we agreed, you can cancel and get a full refund, unless the delay is caused by force majeure (Saudi E-Commerce Law, Article 14).

How to cancel or report a problem

Message us on WhatsApp at +966 50 388 9913 or email sales@klikdecor.com with your order number. To report damage or a fault, you can also use the support request form in our Help centre. We reply within 24 hours, including outside showroom hours, and confirm your cancellation in writing. We go by the time your message reaches us.

Refunds

We refund what you paid to the payment method you used: card, Apple Pay, Tabby or Tamara. We send the refund within 14 days of confirming your cancellation. Your bank or instalment provider decides how soon it shows in your account.

Warranty

Every new piece has a 2-year warranty on workmanship; the fabric is not covered. Keep your original invoice. How the warranty works

Your legal rights

This policy does not limit your rights under Saudi law, including the E-Commerce Law and its Implementing Regulations.