Refund policy

Please review the terms for your order type before payment. For help with an existing order, contact KLIK Decor with your order number and the details of your request.

Timing

Estimated manufacturing time is up to 30 days after final specifications and materials are approved and the required deposit is paid, subject to material availability. Delivery is arranged after manufacturing.

Unavailable fabrics

If the selected fabric is unavailable from the supplier, the customer must choose alternative colors within the agreed price in the manufacturing contract.

Orders based on an image or model

The stated manufacturing conformity range for a product based on an image or model is 85%–95% of its general appearance.

Cancellation and model changes

Under the stated terms, the customer cannot cancel the invoice or contract, or change the model, more than 12 hours after placing the order.

Orders not received

Under the stated terms, if the goods are not received within 30 days of the delivery date, the order is considered canceled and payments are not refunded.

Workmanship warranty

The factory provides a two-year warranty against workmanship defects, excluding fabric. The original customer receipt is required for a warranty claim.

Products covered

The warranty applies only to new sofa sets and seating products. It does not cover existing or old curtains, tables, upholstery or similar items listed as excluded in the terms.

Repairs and transport

For a product defect or technical issue, KLIK Decor’s supervisors arrange the repair. The customer pays transport to the production region; KLIK Decor pays to deliver the furniture back to the customer’s address.

Acceptance

I confirm that I have read and agree to the terms above.