Refund policy

Updated 2 October 2026. These terms explain how we confirm, make, deliver and support your furniture. A quote request is not an order and requires no payment.

Production & timing

Custom production takes up to 30 days after you approve the final specifications and materials and pay the required deposit. Before production, we confirm the approval date, production estimate and expected delivery window for your city in writing. Manufacturing time is separate from transport and installation. If availability, an approved change or a delivery issue affects the dates, we contact you with the reason and revised timing for agreement.

Ready-to-ship selections are delivered in 1–7 business days, including all offered fabric choices. Your order confirmation identifies the agreed pieces and delivery route.

Your approved specification

Before custom production, we provide a dated specification for your approval: model, piece count, dimensions and agreed tolerances, orientation, fabric name and code, colour, finish, construction and any permitted natural variation. You receive a copy. Product photos and 3D previews help you choose; the approved specification defines what we make. Report a mismatch with your order reference and photos so we can assess and agree a correction.

Material availability & substitutions

We confirm your selected materials before production. We never replace a material without your written approval of the exact alternative, price and timing. If the original material cannot be supplied and you decline the alternatives, you may agree a later date or cancel the affected unproduced item for a full refund of the amount paid for it.

Cancellation & changes

Request a cancellation or model change within 12 hours of placing a paid order. A saved configuration, quotation enquiry or uploaded design does not start this window. For ready-to-ship orders after 12 hours, contact us promptly so we can check dispatch and available changes. For custom work, you may cancel for a full refund before production begins; production starts only after your written specification approval and required deposit. After production begins, change-of-mind cancellation is not guaranteed and changes depend on feasibility; any extra cost or time needs your approval.

The 12-hour change window does not replace your statutory rights. Eligible unused, non-custom goods may be returned within seven days of receipt under Saudi e-commerce rules, with return costs borne by the customer unless otherwise agreed. Custom-made goods are treated differently for change-of-mind returns; defects and failure to meet agreed specifications remain covered. Contact us before arranging a return.

Delivery delays & rescheduling

We notify you of anticipated delays and agree revised dates. Seller or carrier delays do not count as customer non-collection. If delivery is delayed by more than 15 days beyond the agreed date, applicable cancellation and refund rights remain available, subject to the law’s exceptions, including force majeure. An extension requires agreement.

If you postpone receiving a completed order, the 30-day period starts from the agreed delivery-ready date communicated to you in writing. We contact you to arrange a new date. After 30 days, we send a written reminder and discuss delivery or an agreed storage arrangement. There is no automatic cancellation or forfeiture of all payments. Any storage fee must be agreed in advance; disputed delays are reviewed with you.

Workmanship warranty

All new KLIK furniture has a two-year workmanship warranty. Fabric, existing or old curtains and reupholstery services are excluded. Keep your original receipt. Send your order number, receipt, a short description and clear photos to our team; we respond within 24 hours. We start with a remote assessment, then confirm any inspection, collection arrangements, transport cost and next update before you move the furniture. For covered repairs, you pay outward transport and KLIK pays return delivery. Repair timing is confirmed after assessment.

Normal wear, misuse or damage after delivery are assessed separately from a manufacturing defect. Nothing here removes rights that apply by law.

How to request help or a refund

We respond to all enquiries, custom quote requests and warranty requests within 24 hours, including messages received outside showroom hours.

Contact KLIK on WhatsApp or email sales@klikdecor.com.

For an approved refund, we confirm the amount, original payment method and processing timetable in writing. Keep the confirmation until the payment provider completes the refund.

Acceptance

Review your specification, total price, delivery terms and this policy before payment or production approval. Keep a copy of these terms with your order confirmation and written specification approval. We explain any proposed change before asking you to approve it.