Frequently asked questions

Made to order: delivered in up to 15 business days. Ready-to-ship designs are usually delivered in 1–7 business days.

Business days are counted from your order, Sunday to Thursday, excluding public holidays, so 15 business days is about three weeks. We agree the delivery day with you, and if anything could change it, we tell you first and agree a new day.

Free delivery and installation across Saudi Arabia, except bedroom sets under SAR 6,000 and dining sets under SAR 3,000, where delivery is SAR 300. Installation is always included.

A bed or dining table ordered on its own from a set page follows the same rule. The limit counts your whole order after any discount. Bedside tables, wardrobes, dining chairs and other pieces sold on their own product pages are delivered free. Checkout shows any charge for your address before you pay.

Ready-to-ship and made-to-order pieces may arrive separately. We agree each delivery appointment with you in advance.

Measure doors, corridors, lifts and stairs, and clear the room before the appointment. Tell us about any access restrictions before you confirm the order.

Not yet. We deliver and install across Saudi Arabia, and checkout accepts Saudi addresses. Delivery to the UAE is coming soon — message us on WhatsApp to join the UAE launch list or get a quote. From Bahrain, Kuwait, Qatar or Oman, you can order for an address in Saudi Arabia.

Choose ready to ship when you want a fixed size delivered in 1–7 business days. Choose made to order when you want the size, fabric or finish adapted to your space, within the options available for that design. Each product page shows its order route and options.

10% off all furniture for all customers with LAMMA10. No minimum purchase. Cannot be combined with other discounts. The code is applied for you before payment; check the final order summary. Delivery follows the order’s usual rules, and prices include VAT.

Offer ends 31 Oct 2026 · Saudi time

Pay by card, including Mada, with Apple Pay or with the other methods shown at checkout. 4 interest-free payments with Tabby or Tamara at checkout, subject to approval. Prices include VAT.

Full refund if you cancel within 12 hours of ordering. To change or cancel, message us on WhatsApp with your order number.

Returns, cancellations & warranty

Yes. Send a clear reference image with the dimensions and details you want. Our team checks what is possible and confirms the specification, quote and estimated timing before production. A reference photo does not guarantee an identical result.

Send your design

It depends on the design: usually the size or layout, the fabric and its colour, and finishes such as the wood tone. Each product page lists the options available, and the 3D studio shows your choices before you order.

Yes. Visit a showroom in Riyadh, Jeddah or Dammam. Message the team before you go to check that the model or fabric you want to see is on display.

Photos and the 3D preview help you choose. Before production our team confirms the model, pieces, dimensions, fabric, colour and finish with you, and that is exactly what we make.

2-year workmanship warranty on every new KLIK piece; the fabric is not covered. Keep your original invoice, then send us your order number, a short description and clear photos, and we reply within 24 hours.

Full warranty terms

Furniture can't be returned once it has been delivered and installed, whether it was made to order or ready to ship. You can change or cancel any order within 12 hours of placing it for a full refund. If a piece arrives faulty, damaged or different from your order, tell us within 7 days with clear photos and we repair or replace it.

We reply to every enquiry, custom quote request and warranty request within 24 hours, including messages sent outside showroom hours.

Riyadh (Taif Street, Dhahrat Laban), Jeddah (Al Falah, next to BinDawood) and Dammam (Prince Mohammed Bin Fahd Road, Ash Shati Ash Sharqi). We are open Saturday to Thursday in the morning and evening, and on Friday evening.

Addresses and opening hours