Frequently asked questions

How do I choose between ready-to-ship and made-to-order furniture?

Choose ready-to-ship furniture when you want an in-stock piece. Choose made-to-order furniture when you want the available dimensions, fabric or finish adapted to your space. Review each product page for its order route and options.

How long will my order take?

Delivery in 1–7 business days for in-stock selections. Delivery and installation are included.

Custom production takes up to 30 days after you approve the final specifications and materials and pay the required deposit. Before production, we confirm the approval date, production estimate and expected delivery window for your city in writing. Manufacturing time is separate from transport and installation. If availability, an approved change or a delivery issue affects the dates, we contact you with the reason and revised timing for agreement.

Can I request furniture from a photo?

Yes. Send a clear reference image and the dimensions and details you want. Our team reviews feasibility and confirms the specifications, quote and estimated timing before production. An inspiration photo does not guarantee an identical result.

Is delivery and installation included?

Bedroom-set delivery is free when the discounted basket subtotal reaches SAR 6,000; otherwise SAR 300. Dining-set delivery is free from SAR 3,000; otherwise SAR 300. Thresholds use the whole basket after discounts, including LAMMA10, before separately calculated tax and delivery. In a mixed basket, each applicable set delivery rate is calculated against that same subtotal and the charges are added. Standalone chairs, standalone tables, sofas, sectionals and other furniture include delivery across Saudi Arabia. Installation is included. Checkout confirms the charge for your address before payment.

Can I see the fabric or model before ordering?

Visit a showroom in Riyadh, Jeddah or Dammam. Message the team first to check whether the specific model or fabric is available to view.

Where can I check cancellation and warranty terms?

Read the returns and warranty policy before ordering. For a question about an existing order, contact the team with your order number.

Read returns and warranty terms

How quickly will you reply?

We respond to all enquiries, custom quote requests and warranty requests within 24 hours, including messages received outside showroom hours.

What warranty is included?

All new KLIK furniture has a two-year workmanship warranty. Fabric, existing or old curtains and reupholstery services are excluded. Keep your original receipt. Send your order number, receipt, a short description and clear photos to our team; we respond within 24 hours. We start with a remote assessment, then confirm any inspection, collection arrangements, transport cost and next update before you move the furniture. For covered repairs, you pay outward transport and KLIK pays return delivery. Repair timing is confirmed after assessment.