KLIK Decor furniture and order support

How can we help?

Find answers about ordering, delivery and warranty, or talk to our team directly.

Send a support request

We reply to every message within 24 hours, including messages sent outside showroom hours. Find more ways to reach us on the Contact KLIK Decor page.

Answers by topic

Send a support request

Support, warranty and returns

For damage, a missing part, warranty or a return. It takes about two minutes, and we reply within 24 hours.

Have these ready

  • Order or invoice number, if you have it
  • Clear photos: the whole piece, then a close‑up
  • Warranty proof: a receipt photo, or the email and mobile number used to order

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Most asked

Quick answers

All questions
How long will my order take?

Made to order: delivered in up to 15 business days. Ready-to-ship designs are usually delivered in 1–7 business days.

Before production we confirm your city’s delivery window in writing. If anything changes a date, we contact you with the reason and agree a new one.

Are delivery and installation included?

Yes for sofas, corner sofas, tables and ottomans: delivery and installation are free across Saudi Arabia. Bedroom sets and dining tables & chairs: Delivery SAR 300 · free from SAR 6,000 (bedroom) / SAR 3,000 (dining), installation included.

The threshold uses your basket total after discounts and before delivery. Checkout shows the charge for your address before you pay.

Can I change or cancel my order?

Full refund if you cancel before production starts. To change or cancel, message us on WhatsApp with your order number.

Returns, cancellations & warranty

What warranty is included?

2-year workmanship warranty on all new KLIK furniture. Fabric, existing or old curtains and reupholstery services are excluded. Keep your original receipt, then send your order number, a short description and clear photos. We reply within 24 hours.

Can I return furniture?

Eligible unused, non-custom goods can be returned within seven days of receipt under Saudi e-commerce rules. Return costs are paid by the customer unless otherwise agreed. Made-to-order furniture is treated differently for change-of-mind returns, but defects and failures to meet the agreed specification remain covered. Contact us before arranging a return.

How quickly will you reply?

We reply to every enquiry, custom quote request and warranty request within 24 hours, including messages sent outside showroom hours.

Warranty support

How a warranty request works

We start with a remote assessment, then confirm any inspection, collection and transport cost before the furniture moves. For covered repairs, you pay outward transport and KLIK pays the return delivery.

Warranty and returns policy